Cancelling an order
You may request cancellation of your order before it is dispatched. To cancel, email sales@hearupusa.com with your order number as soon as possible. Orders can be cancelled free of charge only if they have not yet been dispatched or pre-programmed.
When cancellation is not allowed
Hearing aids are customized devices. Once an order has been pre-programmed to your audiogram, or has been dispatched, it can no longer be cancelled. In that case, please see our Refund Policy for returns.
Replacement
A replacement is allowed if:
- The wrong product was sent by us.
- The product is defective, or the device does not switch on.
- The product was damaged in shipping.
- The product is tampered with.
Please notify us within 15 days of receiving the product at sales@hearupusa.com, with your order number and photos of the issue.
Refund after cancellation
If your cancellation is approved, the amount is refunded to your original mode of payment and processed within 10 to 45 days, depending on your credit card issuing bank.
Payment information
We do not pass any debit or credit card details to third parties.
Contact Us
Business Name: TwelaGlobal-HearUpUSA
Business Address: Meydan Grandstand, Nad AlSheba, Dubai, U.A.E.
Email: sales@hearupusa.com