Terms of service

Last updated: 10 October 2026

OVERVIEW

This website, www.hearupusa.com, is owned, maintained and operated by Twela Global L.L.C-FZ (trading as HearUpUSA), Meydan Grandstand, Dubai, United Arab Emirates. Throughout the site, the terms “we”, “us” and “our” refer to HearUpUSA and Twela Global L.L.C-FZ. HearUpUSA offers hearing aids and related accessories on this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including the additional terms and policies referenced here and/or available by hyperlink, such as our Shipping Policy, Refund Policy, Cancellation Policy, Privacy Policy and Cookie Policy. These Terms apply to all users of the site, including browsers, customers and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Service.

Any new features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting changes on our website. It is your responsibility to check this page periodically. Your continued use of the website after changes are posted means you accept them.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - COUNTRY OF DOMICILE AND GOVERNING LAW

The United Arab Emirates is our country of domicile. These Terms, and any purchase, dispute or claim arising out of or in connection with this website, are governed by and construed in accordance with the laws of the United Arab Emirates.

SECTION 2 - ONLINE STORE TERMS

Persons under 18 years of age cannot register as users or make transactions on this website.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws) in your use of the Service.

You must not transmit any worms, viruses or code of a destructive nature.

A breach of any of the Terms will result in immediate termination of your Services.

SECTION 3 - SANCTIONED COUNTRIES

We do not provide trading or services to countries that are subject to OFAC sanctions.

SECTION 4 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

Your content (not including credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

The headings used in this agreement are for convenience only and do not limit or affect these Terms.

SECTION 5 - PRICES, CURRENCY AND PAYMENT

All products are described on their product pages together with their prices. Prices are shown in US Dollars (USD). The price and currency displayed on the checkout page are the same price and currency printed on your Transaction Receipt. The amount charged to your card will be shown in your card currency.

We accept [Visa and Mastercard] payments. Payments are processed securely through our payment gateway partner, Telr.

Prices for our products are subject to change without notice, but the price shown at checkout when you place your order is the price you pay.

SECTION 6 - ACCOUNT AND CARDHOLDER RESPONSIBILITIES

You are responsible for keeping your account details and password confidential, and for all activity that takes place under your account.

Cardholders must keep copies of their transaction records and follow our merchant policies and rules, including our Shipping Policy, Refund Policy and Cancellation Policy.

SECTION 7 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 8 - MODIFICATIONS TO THE SERVICE

We reserve the right at any time to modify or discontinue the Service (or any part or content of it) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 9 - PRODUCTS

Our products are available online through the website. Hearing aids are customized devices that require programming. Returns, refunds and exchanges are subject to our Refund Policy and Cancellation Policy, available on this website.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction, and to limit the quantities of any products we offer. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.

We do not warrant that the quality of any products, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 10 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or the same billing or shipping address. If we change or cancel an order, we may attempt to notify you using the email, billing address or phone number provided when the order was made. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information so that we can complete your transactions and contact you when needed.

For more details, please review our Refund Policy and Cancellation Policy.

SECTION 11 - OPTIONAL TOOLS

We may provide you with access to third-party tools which we do not monitor, control or have input on.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools. Any use by you of such tools is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which they are provided by the third-party provider.

We may also offer new services and/or features through the website in the future. Such new features and/or services shall also be subject to these Terms.

SECTION 12 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites and we do not warrant, and have no liability or responsibility for, any third-party materials or websites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources or content, or any other transactions made in connection with any third-party websites. Please review the third party’s policies and practices carefully before you engage in any transaction. Complaints, claims, concerns or questions about third-party products should be directed to the third party.

SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request or without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation to (1) keep any comments in confidence, (2) pay compensation for any comments, or (3) respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right, and will not contain unlawful, abusive or obscene material or any computer virus or malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 14 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed on our Privacy Policy page. Our use of cookies is described in our Cookie Policy.

SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information in the Service has been modified or updated.

SECTION 16 - PROHIBITED USES

In addition to other prohibitions in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Service, any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall HearUpUSA, Twela Global L.L.C-FZ, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content or product made available via the Service, even if advised of their possibility. Where the law does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless HearUpUSA, Twela Global L.L.C-FZ and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive termination of this agreement for all purposes.

These Terms are effective unless and until terminated by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If in our judgment you fail, or we suspect that you have failed, to comply with any term of these Terms, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services or any part of them.

SECTION 21 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including any prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page. We reserve the right, at our discretion, to update, change or replace any part of these Terms by posting updates on our website. Changes take effect on the day they are posted. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after changes are posted constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to sales@hearupusa.com. To resolve a complaint regarding the site, or to receive further information about its use, please contact us at:

HearUpUSA
Operated by Twela Global L.L.C-FZ
Meydan Grandstand, Dubai, UAE
Email: sales@hearupusa.com
Phone: +1 (361) 418-8369