How long is the shipping time?

Shipping time depends on the delivery location.

How can I check the status of my order?

To check the status of your order, you can log in to your account and access the `My Orders` section.

How to change the delivery address after placing an order?

If you want to change the delivery address after placing an order, please contact us immediately.

What are the main features of the Phonak Lumity Audéo L30-R?

The Phonak Lumity Audéo L30-R features SmartSpeech Technology for better speech understanding, 12 channels, and Bluetooth connectivity. It offers universal compatibility with both Android and iOS devices and includes advanced features like UltraZoom, WindBlock, and Tinnitus Balance.

How does the rechargeable battery work in the Phonak Lumity Audéo L30-R?

The Phonak Lumity Audéo L30-R uses a built-in rechargeable battery. Simply place the hearing aid in its charging case overnight or as needed to ensure it is fully charged, providing long-lasting performance throughout the day without frequent battery changes.

Can I control the Phonak Lumity Audéo L30-R with my smartphone?

Yes, the Phonak Lumity Audéo L30-R is compatible with both Android and iOS devices. You can use the Phonak app to adjust settings, stream audio directly, and access features like environmental balance and noise reduction for a personalized hearing experience.

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Free Worldwide Shipping (3–5 Business Days)
Programmed by Certified Audiologists
15-Day Risk-Free Trial – No Questions Asked
3-Year Manufacturer Warranty
Lowest Price Guaranteed

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Description
Shipping & Return Policy

Découvrez Audéo Lumity, équipé de la technologie spéciale Phonak SmartSpeech qui vous aide à mieux comprendre la parole. Vous pouvez désormais participer pleinement aux conversations autour de vous et entendre plus facilement dans différentes situations.

Caractéristiques principales :

12 chaînes
Rechargeable
Connectivité universelle (connectez-vous à Android et iOS)
Connectivité Bluetooth
Parole dans le bruit
Situation calme
Compatible avec RogerDirect
UltraZoom
Coupe-vent
Acouphènes Équilibre
Bilan environnemental
Bloc de sifflet
Blocage du bruit

Orders are processed quickly and include Free Worldwide Shipping, with delivery typically taking just 3–5 business days. You have 15 days from the date of delivery to return an item; however, please note that hearing aids are custom devices and cannot be returned once they have been pre-programmed.

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3 Years Warranty

Enjoy peace of mind with full 3-year protection. Repairs or replacements covered at no cost.

15-Day Risk-Free Returns

Try your hearing aids worry-free with our 15-day return and money-back guarantee.

Lifetime Expert Support

Our audiology team offers ongoing, personalized guidance — for life. You're never alone.

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Still Confused? Find Your Answers Here-

Find answers to common questions about our products and services

Do you offer free shipping?

Yes, HearUpUSA offers free and fast shipping on all hearing aid orders across the World. Your order will be delivered within 3 to 5 days with full tracking for a smooth experience.

What is your return Policy?

You have 15 calendar days to return an item from the date you receive it.

Hearing aids are customized medical devices that require pre-programming before use. Once the sealed pack is opened and programming is completed, the device cannot be used by another person.

Therefore, hearing aids become non-returnable once the sealed pack is opened.

Is there any warranty on the hearing aids?

Yes, all HearUpUSA hearing aids come with a 3-year manufacturer warranty.

Warranty Claim Information:

Manufacturer Warranty Claims:

All warranty claims must be submitted directly through HearUpUSA. We will assist you with the complete process.
Exclusions:

The warranty does not cover damage caused by accidents, theft, loss, pets, or similar incidents.

How do I request pre-programming customization?

You can request pre-programming by sharing your audiologist report with us.

Simply email your report to sales@hearupusa.com.

You can also connect with our team through live chat support on the link below:

Chat Here

Is programming included in the price?

Yes, programming and tuning are 100% included in the product price. There are no extra charges for customization.

Can I talk to a specialist before ordering?

Yes, you can speak with our audiologist before placing your order.

Simply click the link below and book your free online appointment:

Book Here

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