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Frequently Asked Questions
Got a question? We are here to answer!
All
Order & Shipping
Exchange & Return
Payment Methods
My Hearing Aids
Warranty
Support
Order & Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders with no minimum purchase required. Learn More
How long will it take to receive my order?
Orders are generally delivered within 3-5 business days. Expedited shipping options are available at checkout for faster delivery. Click Here
How to track my order?
Please track your order at our Tracking page Click Here
Do you ship internationally?
Yes, we offer free international shipping on all orders, regardless of your location! Enjoy fast, reliable delivery at no extra cost.
I didn't receive my order, what should I do?
Please track your order through our tracking page or contact our support team for assistance.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor your delivery in real time. Track Order
Exchange & Return
What is your return policy?
We offer Free Returns on all products. If you are not satisfied with your purchase, you can return or exchange it. Contact customer support for more information. Click Here
Can I exchange an item?
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy .
How do I return an item?
To return an item:
Contact our customer support team at [] to request a return authorization.
Provide your Order number and reason for return.
Our team will provide you with instructions and a return shipping label if applicable.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately at []. Provide your Order number, a description of the problem, and any relevant photos. We will help you arrange a replacement or refund.
Payment Methods
What payment methods do you accept?
We accept a variety of payment methods to accommodate your preferences, including:
Major credit cards (Visa, MasterCard, American Express, Discover)
debit card
PayPal
Bank transfer
Other secure payment options (e.g., Apple Pay, Google Pay) depending on your location.
Is it safe to use my credit/debit card on your website?
Yes 100% safe, your safety is our top priority. We use advanced Encryption Technology and secure payment gateways to ensure that your payment information is secure during transactions.
Are there any additional charges for using certain payment methods?
We do not charge additional fees for using any of the payment methods listed.
What should I do if my payment is declined?
If your payment has been declined, please verify the following:
Make sure your card details are entered correctly.
Confirm that there are sufficient funds on your card.
Check if your card has expired or been blocked.
Contact our Support
Can I get a refund if I cancel my order?
Refunds for canceled orders will be processed using the original payment method. Please review our Returns & Refunds Policy for more information on eligibility and processing times. Click Here
My Hearing Aids
How do I choose the right hearing aid for me?
Our Hearing specialists are available to guide you with personalized recommendations based on your needs. You can also check product details and reviews on our website. Contact Now
Can I upgrade my hearing aids in the future?
Yes, we offer upgrade options to ensure you always have access to the latest technology. Contact our team to discuss available upgrades. Contact Now
How do I request Pre-Programming customization?
During checkout, you can provide your hearing test results or contact our support team to specify your preferences for preprogramming. Click Here
What types of hearing aids are available at HearupUSA?
At HearUpUSA, we offer a diverse range of hearing aids to cater to different needs:
Behind-the-Ear (BTE): These hearing aids are worn behind the ear and connected to an earmold or dome, suitable for various levels of hearing loss.
In-the-Ear (ITE): Custom-made to fit the outer ear, ITE hearing aids are ideal for mild to severe hearing loss.
In-the-Canal (ITC): These partially-in-the-canal devices are discreet and appropriate for mild to moderate hearing loss.
Completely-in-the-Canal (CIC): These are virtually invisible and fit entirely inside the ear canal, suitable for mild to moderate hearing loss.
How do I choose the right hearing aids for my needs?
Selecting the right hearing aid depends on the type, degree of your hearing loss, lifestyle, and personal preferences. We recommend scheduling a consultation with our audiologist, who can perform a comprehensive hearing evaluation and help select the hearing aid best suited for you. Contact Now
What are the best practices for maintaining my hearing aids?
To ensure optimal performance and longevity, follow these maintenance tips:
⦿ Clean your hearing aids regularly with a dry, soft cloth.
⦿ Keep them away from moisture and extreme temperatures.
⦿ Replace batteries as needed and check for earwax buildup.
⦿ Store your hearing aids in a dry, cool place when not in use.
How do I adjust the settings of my hearing aids?
Many of our hearing aids come with adjustable settings that can be managed through a smartphone app or our audiologist. For specific adjustments, refer to the user manual or contact our support team.
Warranty
Is there any warranty on hearing aids?
Yes, all our products come with 2 years standard warranty which covers both repair and replacement in case of manufacturing defects. Learn More
How do I claim a warranty for my hearing aids?
To claim a MANUFACTURED WARRANTY, please submit your claim directly through us.
Warranty Claim Procedure: Learn More
What is the warranty period?
The standard warranty period for most of our hearing aids is 2 years. Contact our Support
What is covered under the warranty?
Our warranty covers defects in materials and workmanship. This includes any manufacturing problems or malfunctions under normal use. It does not cover damage caused by misuse, accidental damage, or unauthorized modifications. Learn More
How do I claim warranty repair or replacement?
To claim repair or replacement under warranty:
Contact our customer service team at [].
Provide proof of purchase and details of issue.
Our team will assess your claim and guide you through the repair or replacement process.
Support
Do you offer lifetime support?
Yes, we offer lifetime support, including ongoing expert support for the entire duration of the life of your hearing aids. Click Here
How do I contact customer support?
You can contact us via Phone, Email or Live chat on our Website. Our support team is ready to assist you with any questions.
How can I contact customer support?
You can reach our customer support team by:
Email: []
Live Chat: Available on our website during business hours
Contact Form: []
Our support team is here to assist you with any questions or concerns.