1. Manufactured Warranty Claims: Warranty Is 3 Years All Products, All claims under the manufactured warranty should be submitted directly through us.
2. Exclusions: Please note that the warranty does not cover damage resulting from accidents, theft, loss caused by pets, or similar incidents.
To process your warranty claim, please provide the following information:
- Model Name--
- Purchase Date--
- Order ID--
Upon receiving your claim, we will provide you with the address of the nearest authorized service center where you can send your hearing aids for repair (ONLY UNDER WARRANTY).
*Device Longevity and Care: Our robust devices are designed to function effectively for up to 5 years with proper cleaning and maintenance. For detailed instructions, please refer to the instructional videos available at the following links:
*Our support team: Feel free to reach out us at sales@hearupusa.com
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