Oticon Hearing Aid Troubleshooting

04/11/2025

Oticon Hearing Aid Troubleshooting Guide

Hearing aids are advanced medical devices that help bring clarity and comfort to daily life. With modern technology, Oticon hearing aids offer powerful sound processing, Bluetooth connectivity, and app support. However, just like any small electronic device, minor issues may appear from time to time.

These small problems are normal and can usually be fixed at home with simple steps. In this guide, we will walk through common hearing aid issues, why they happen, and how to solve them easily.

Why Do Minor Issues Happen in Hearing Aids?

Hearing aids work with multiple components: microphones, speakers, batteries, Bluetooth chips, and software. So, occasional troubleshooting is part of regular hearing aid care.

Some common reasons include:

Wax or moisture buildup
Low battery or charging issues
Bluetooth interference or settings
App not updated
Device software settings
Wear & tear or physical damage
Environmental noise changes

Most of these issues are small and do not mean your device is faulty; they just need some adjustments.

Common Oticon Hearing Aid Issues & Solutions

Below are frequent real-life issues users may experience and their practical solutions.

1. Bluetooth Not Connecting

Why does it happen?

Mobile device settings, distance issues, or app permissions.

Quick Fix:

Turn Bluetooth off → on again
Restart your phone
Restart your hearing aids
Open the Oticon Companion App and reconnect
Forget device re-pair if needed
Keep phone within 5–10 feet

2. App Not Connecting

Why it happens:

App not updated, background permissions disabled.

Quick Fix:

Update the Oticon app
Make sure the internet or Bluetooth is ON
Allow app permissions
Close and reopen the app
Restart hearing aids

Tip: Ensure Location Permission is enabled (required for Bluetooth pairing on many phones)

3. Volume Too Low

Why does it happen?

Wax in the speaker, settings, or device filter clog.

Quick Fix:

Clean the earmold or dome
Check the wax filter and replace if needed
Increase volume from the app or hearing aid button
Check if you accidentally selected a quiet program

4. No Sound or Intermittent Sound

Why it happens?

Clogged earpiece, drained battery, or moisture.

Quick Fix:

Replace wax filter
Clean the device and dome
Try fresh batteries (if non-rechargeable)
If rechargeable — fully charge the device
Ensure device is not muted

Tip: Store hearing aids in a dry box to avoid moisture issues

5. Hearing Aid Not Turning ON

Why it happens?

Battery issue, charger problem, or power switch.

Quick Fix:

Charge for 2–3 hours
Clean charging contacts
Replace the disposable battery if applicable
Check the power button/cover is fully closed

6. Excessive Background Noise

Why does it happen?

Environmental noise or program settings.

Quick Fix:

Change to the noise-reduction program
Reduce volume slightly
Make sure domes fit correctly
Update app sound settings

If the problem continues, your audiologist may need to adjust sound settings.

7. How to Reset Oticon Hearing Aids

Sometimes a simple reset can fix minor issues like sound glitches, Bluetooth errors, or sudden shutdowns. Resetting helps refresh the hearing aid system without affecting your settings.

Follow these steps to reset your Oticon hearing aids:

Soft Reset (Quick Restart)

1. Turn OFF the hearing aid

If rechargeable → Place them in the charger for 5–10 seconds

If battery model → Open the battery door

2. Wait for 10 seconds

3. Turn the hearing aid ON again

This solves common errors like:

· No sound temporarily

· Static noise

· Bluetooth not connecting

· Hearing aid not responding

Hard Reset (Factory Reset App Required)

Only perform this if advised by your hearing care provider

1. Open Oticon App

2. Go to Settings

3. Select Hearing Aids

4. Tap Reset/Forget Device

5. Re-pair hearing aids with your phone

Note:
A factory reset may delete your personalised settings. Always consult your audiologist before doing it.

When to Contact a Professional

If these steps don’t solve the issue, seek expert support.

Professional help is recommended when:

Sound distortion continues
The device shuts off repeatedly
Charging does not work
Severe whistling or feedback
You feel a sudden hearing change

Need Personalised Hearing Support?

Every ear and every hearing need is different. If you're still facing trouble, it's best to take expert guidance.

👉 Book a Free Consultation Here

Our specialists will diagnose the issue, adjust your hearing aid settings, and guide you step-by-step.

Final Thoughts

Minor issues in hearing aids are completely normal and usually easy to fix. With regular cleaning, proper storage, and updated software, your Oticon device can continue performing at its best.

If you ever feel confused, we’re here to help. 😊